The Government of the United States of America has recently revised its customs tariff regulations. As an international customer, please be advised that your order may be subject to import duties, taxes, and fees imposed by US Customs and Border Protection upon arrival. These charges typically range between 15% and 20% of the order value - excluding specific situations.

These additional costs are entirely beyond the control of our Institution, as they are determined solely by the American customs authorities. They are based on several factors, including the declared value of the item, its country of origin, and any applicable trade agreements.
Kindly note that the prices displayed on our website do not include any customs duties, import taxes, or brokerage fees.

The customer remains solely responsible for the payment of all applicable customs duties, taxes, and fees as required by US Customs. These charges are not collected by our institution, and are not included in the purchase price or shipping fees paid on our website.

You may be contacted directly by US Customs or by our shipping partner, DHL, in order to settle the necessary duties and taxes. This may occur either prior to delivery or upon arrival of your parcel on American territory.

Should you choose to decline payment of these charges, your parcel may be held by customs and subsequently returned to our Quartier Général. In such cases, kindly note the following:
Shipping fees will not be eligible for a refund
Personalised items cannot be refunded
Any subsequent shipping will be at the customer’s expense

Any remaining amount, excluding the aforementioned costs, will be refunded directly to your original method of payment. The transaction should appear on your bank account within three working days following processing by our customer service.

Should you have any further questions or require assistance, please do not hesitate to contact, our customer service, La Voix de l'Officine at contact@buly1803.com. We shall endeavour to provide helpful guidance.

Yes, you have two options. A personalised gift package The initials of the lucky recipient are embossed on an elegantly textured gift paper. Gilded in an old-fashioned way, the initials are then underlined with a velvet ribbon. This service is available for the following products: Scented Candles, Alabasters, Eau Triple, Douzaines Parfumées as well as our collection of tubes and treatments for body and face. Cost of packaging: 10€ The iconic gift wrapping of the Officine At your request, your purchases are wrapped in printed-paper reproducing an old newspaper: the Journal de l'Empire, in memory of the establishment and history of the of the Officine Universelle Buly. Depending on the formats, certain products or accessories will slipped be in an elegant green-marbled gift pack. Embossed with the coat of arms of the Officine, your gifts are just waiting to be offered. Free service

The Officine Universelle Buly offers many personalisation services indeed including engraving, embossing and calligraphy. These services are further detailed on the following page: The Art of Giving

Calligraphy Our bottles and candles are carefully wrapped in a box whose label is handwritten by us, bearing the name of the recipient. → Scented Candles; Eau Triple; Huile Antique; Lait Virginal; Huile de Savon; Eau Superfine; Eau Rectifiée; Lait Nettoyant; Eau de la Belle Haleine Embossing
Have your initials in capital letters, or those of the lucky recipient of your gift engraved on the vegetable leather of the lip balm. NB: Only letters or the symbol ♡ are accepted and not numbers → Baume des Muses Engraving Have your first name, initials or a brief haïka, depending on your mood or your tone. → Acetate Combs; Acetate Toothbrushes Engraving on soap Have your initials in capital letters, or those of the lucky recipient of your gift engraved in the heart of your soap. You can choose the font or monogram. → Savons Superfins Embossed gift-wrapping New gift-wrapping papers with an elegant texture and delectable thickness are embossed with the golden initials of the lucky recipient of your gift. To complete the set, a velvet ribbon wraps and seals the gift. → Scented candles; Alabasters; Eau Triples; Douzaines Parfumées; Huile Antique; Lait Virginal; Huile de Savon; Eau Superfine; Eau Rectifiée; Lait Nettoyant; Eau de la Belle Haleine; Pommade Concrète; Double Pommade Concrète; Pommade Virginale; Crème Pogonotomienne; Opiats Dentaires; Savons Superfins

Our teams have taken care to develop a personalised and reliable tool for you: the Skin Concierge. Our “diagnosis” will recommend a prescription adapted to your skin.

All information is also provided on the product sheets available on our website, including skin issues and the type of skin concerned.

If you have any question related to this subject, do not hesitate to contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by e-mail at contact@buly1803.com

A list of samples will be proposed to you at the end of your order. Please note that samples of Plant Oils and Eaux Triples are not available yet. In order to help you discover of our perfumes, we provide you with olfactory charts

In accordance with European regulations, we do not carry out animal testing.

The composition of our cosmetic products is indicated in each of our product sheets in the “INGREDIENTS” section. For information, the following ingredients are excluded from our formulas: - Preservatives: Phenoxyethanol, Parabens, BHT (Butyl Hydroxy Toluene), Methylisothiazolinone (MIT), Triclosan. - Silicones: not readily biodegradable - Ethoxylated compounds: PEG (Polypropylene Glycol) - Sulphates: can be irritating to the skin - Alcohol in perfumes: dries the skin - Quaternary ammonium: The processes for obtaining them are polluting and can be toxic for the environment. - Nanomaterials

The Officine Universelle Buly provides care products based on the most innovative cosmetic techniques and the virtues of natural ingredients. We seek a simple and natural formula containing as few ingredients as possible. We comply with the legislation of the European Community recognised in the world for its seriousness. This legislation regulates manufacturing according to ISO 22716 (GMP - Good Manufacturing Practice) and European regulation 1223/2009 for the marketing of cosmetic products. European regulations ensure consumer safety. All the elements of the product (ingredients, packaging, formula) are validated by a toxicologist as well as the use of the product (frequency of use, target, etc.). Since 2004, European regulations prohibit all animal testing. When creating our formulas, we give priority to a very high level of naturalness by following the COSMOS standard and we also give priority to ingredients of natural origin. Conversely, we exclude the following ingredients from our formulas: - Preservatives: Phenoxyethanol, Parabens, BHT (Butyl Hydroxy Toluene), Methylisothiazolinone (MIT), Triclosan. - Silicones: not readily biodegradable - Ethoxylated compounds: PEG (Polypropylene Glycol) - Sulphates: can be irritating to the skin - Alcohol in perfumes: dries the skin - Quaternary ammonium: The processes for obtaining them are polluting and can be toxic for the environment. - Nanomaterials

Only plant oils products have an expiration date on the case and on the bottle. Other products do not have an expiry date because the shelf life is 3 years. We advise you to use them within 6/12 months after opening according to the product label. This is the PAO (Period After opening) that we indicate on our products.

We are committed to selecting our suppliers with impeccable know-how. This is why for cosmetics and candles the majority of our suppliers are located in France, the quality of which is well established, in Switzerland for combs and in Italy for toothbrushes.

We choose producers whose cultivation and production methods are non-industrial, environmentally responsible and who offer respectful working conditions for their employees. We also check the quality of the oil and the consistency of the product over time. Some are certified organic, while others, with identical harvesting conditions do not have certification.

In our creations, we comply with high quality and durability standards. In order to avoid the use of plastic, we prefer timeless glass bottles, marble pots or aluminium tubes. We mutualise the use of our perfume, face and body care boxes thanks to calligraphy and avoid the multiplication of packaging. Mutualisation limits the quantity of packaging to be produced and destroyed since it is personalised according to needs. Our eco-responsibility approach is very present in our offices. For instance, in our shipping department we give priority to maritime or rail transport. We strive for eco-responsibility on a daily basis in order to continuously improve our products.

It is important to bear in mind that all ingredients are likely to cause allergies, as each human is unique and develops sensitivities specific to him and his environment. This is also why we must list all the ingredients on each product. The ingredients are studied and evaluated, which is why ingredients with a greater irritant potential have been highlighted (26 allergens, preservatives for example). For people prone to allergies, it is always advisable to test the product on the elbow/knee for 48 hours.

Our care and conservation instructions are available on all our product sheets. If you have any doubt, do not hesitate to contact us.

The Officine has more than 900 references. It is possible that some products may be out of stock for a certain period sometimes due to their success, sometimes due to their seasonality. In order find out when our products are back in stock, simply contact us and we will send you an email or message as soon as they are available again.

If you already have an account but access is denied, click on “Forgot Password” and follow the procedure. Please also make sure that the email address is correct and does not contain any mistakes.

If need be, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by e-mail at contact@buly1803.com

You can change your password by clicking on “Forgot Password” in the “My Account” section situated at the top right of our website.

Your order history is available in your customer account. If you wish to recover one or more of your invoices, you can send us a request by e-mail to contact@buly1803.com

Yes, you can save several delivery addresses in your customer account. First click on “View addresses” and then on “Add a new address”.

Beauty and curiosity go hand in hand. Once or twice a month you will receive a letter about the fabulous realm of the Officine Universelle Buly: curiosities, travel stories and inspiring rituals.

If you wish to delete your account, please contact our customer service by e-mail at contact@buly1803.com and all data concerning you will be deleted within 72 hours of your request.

It is available by clicking on the heart at the top right of our website if you are on a computer. On mobile phone this heart is at the end of our menu. It is also available in your customer account.

When your order is validated, you will receive a confirmation with your order reference by email.

When your order is shipped, you will receive an email with a tracking number that enables you to view the delivery steps on the website of the chosen carrier.

Due to exceptionally high demand at our ateliers, it may take up to 5 working days to prepare your order.

We invite you first to check whether a direct debit has been made. It is possible that the payment was not successful and that your order was not validated. If you have been debited, we advise you to check your spam where our e-mail might be hiding. If you still cannot find the confirmation email, the email address you provided might contain an error: in this case, write to us at contact@buly1803.com so that we can check your order and send you the confirmation.

Due to exceptionally high demand at our ateliers, it may take up to 5 working days to prepare your order.

Your order will be shipped by DHL:

- Europe: 1 to 3 days express delivery before 12pm or before 6pm (except weekends)
- International: 2 to 5 days express delivery before 12pm or before 6pm (except weekends)
- France (outside Paris): Next day except weekends
- Paris:
• By courier: Once your order is ready, we will contact you to gather information on your availability. Delivery is made Monday to Friday during the time slot (3 hours) of your choice, before 6pm.

• Click and collect: Orders are available in our shop located at 27-29 rue guénégaud, 75006 Paris. We will contact you once the order is ready. You can collect it directly from our sales team.
Due to exceptionally high demand at our ateliers, it may take up to 5 working days to prepare your order.

Once your parcel has been shipped and taken care of by the carrier, you will receive an email and a WhatsApp message confirming shipment. You will find in this email your tracking number, which will allow you to track your package on the website of the carrier you have chosen.

If you wish to change the delivery method of your order, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by e-mail at contact@buly1803.com

If your order has not yet been shipped by the warehouse, we may modify it. Otherwise, our customer service will strive to find the most suitable solution with you so that you can receive your order in good conditions.

We can only cancel your order if it has not yet been prepared.
Contact the Voice of the Officine as soon as possible by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by e-mail at contact@buly1803.com so that we can take your request into consideration.

As you know, we only offer beauty products or accessories that we cannot take back for hygiene reasons.
We will only exchange a product if it is defective.

Do not hesitate to ask us any questions before your order. We will be delighted to assist you in finding the ideal comb for your husband, a plant oil suitable for your mother or the perfume that will delight your friend.

Our products are fragile and this is why we pack them with care.
However, if you ever receive a parcel in poor condition, refuse the delivery and notify the carrier.
If any of your products is faulty, please contact the Voice of the Officine, via WhatsApp on +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by email at contact@buly1803.com

If one of your products is faulty please contact the Voice of the Officine, via WhatsApp
on +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by email at contact@buly1803.com

Our preparers are endowed with all talents but sometimes fate gets in the way and a product can be inadvertently forgotten. We are sincerely sorry for this and upon receipt of your message, we will send you the missing product immediately. We will also slip a pleasant surprise into your parcel together with our most sincere apologies.

There are several delivery options depending on your location. The Officine Universelle Buly is considering the possibility of providing a click and collect service and delivery by courier for the city of Paris as well as delivery in France and abroad by DHL.

Due to exceptionally high demand at our ateliers, it may take up to 5 working days to prepare your order.

The following times do not take consideration of the time required for the preparation and personalisation of an order. This varies according to the number of orders that our preparation-officers have to process.

It is nevertheless possible to contact our customer service if you need to ensure a delivery date. The Officine is always delighted to fulfil your requests.

For delivery in Europe

- By DHL Express please allow 1 to 3 working days after preparation

For delivery to the rest of the world

- By DHL Express please allow 2 to 5 working days after preparation

For delivery in France

- By DHL Express please allow 1 working day after preparation

For delivery in Paris

- By courier: once your order is ready, we will contact you to gather information on your availability for delivery. Delivery takes place from Monday to Friday during the time slot (3h30) of your choice between 9am and 6pm. For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend.

- NB 1: The last courier order is made at 3 pm. to ensure same-day delivery before 6 pm.

- NB 2: Please note that during the holiday season, these times may change.

- For click and collect: in our Parisian Officine situated on the Right Bank located at 45 rue de Saintonge, in the 3rd arrondissement of Paris. We will contact you once the order is ready for collection. You can directly contact our sales team

Please note that for deliveries outside the European Economic Area you will be charged customs duties. In addition, depending on the country of delivery, restrictions by customs services may apply. These fees may be claimed from you before or upon delivery. Please note that customs duties applied are beyond our control.

For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend. Nota Bene: please note that during the holiday season these times may change.

An order placed before noon (weekdays) will be available for collection in the afternoon. An an order placed in the afternoon (during the week), will be available for collection the following day. Orders placed over the weekend, will be available for collection the following Tuesday. The Officine headquarter at 27-29 rue guénégaud is only open from monday to friday. Nota Bene: please note that during the holiday season these times may change.

- Ask your neighbours or caretaker, who may have picked it up.

- It is also possible the delivery status is updated slightly ahead of time, and the parcel arrives later during the day.

- Check whether the address provided when ordering is correct and complete.

However, if your parcel is not found, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by e-mail at contact@buly1803.com

If the recipient is absent during the delivery to his/her home, DHL will leave a delivery notice in the recipient's letterbox. The latter can then, by means of the reference number present on the delivery notice, schedule a second delivery online at the date and time of his/her choice or pick it up at a relay point or a DHL sorting centre.

If the address you provided is incomplete, if the carrier considers it lacks documentation or if the parcel has been damaged during transport, the parcel may be automatically returned to us.

In this case, we invite you to contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by e-mail at conntact@buly1803.com

Due to unforeseen circumstances, deliveries to Israel are temporarily suspended.

A: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua-and-Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan

B: Bahamas, Bahrein, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermudas, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi

C: Caiman (Islands), Cambodia, Cameroun, Canada, Canary (Islands), Cape-Verde, Central Africa, Chile, Cyprus, Colombia, Comoros, Congo, Congo (Democratic Rep. of), Cook (Islands), Costa Rica, Croatia, Cuba, Curaçao, Czech Republic

For delivery in China, please order on the following link: wwwbuly1803.com/hk

D: Denmark, Djibouti, Dominican Rep., Dominica

E: Egypt, El Salvador, Ecuador, Eritrea, Estonia, Ethiopia

F: Falkland (Malvinas) Islands, Faroe (Islands), Fiji, Finland, France

G: Gabon, Gambia, Germany, Georgia, Ghana, Gibraltar, Greece, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, (Equatorial) Guinea, Guinea-Bissau, Guyana, (French) Guyana

H: Haiti, Honduras, Hungary

For delivery in Hong-Kong, please order on the following link: wwwbuly1803.com/hk

I: India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland, Iceland, Israel, Italy, Ivory Coast

J: Jamaica, Jersey, Jordan

For delivery in Japan, please order on the following link: www.buly1803.jp

K: Kazakhstan, Kenya, Kirghizstan, Kiribati, Kosovo, Kuwait

L: Laos (People’s Democratic Republic), Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg

M: Macao, macédoine, Ex-Republic of Yugoslavia, Madagascar, Madera, Malawi, Maldives, Mali, Malta, Morocco, Marshall (Islands), Martinique, Mauritius, Mauritania, Mayotte, Mexico, Micronesia (Carolina Islands) , Moldavia, Republic of , Monaco, Mongolia, Montserrat, Mozambique, Myanmar

N: Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Nevis, Nicaragua, Niger, Nigeria, Niue, Norway, New Caledonia, New Zealand

O: Oman

P: Pakistan, Palau, Panama, Papua-New-Guinea, Paraguay, Peru, Philippines, Poland, (French) Polynesia, Porto Rico, Portugal

Q: Qatar

R: Republic of Korea, Democratic People's Republic of Korea, Reunion, Romania, Russian Federation, Rwanda

S: St. Barthelemy, St. Eustatius, St. Kitts and Nevis, San Marino, St. Vincent and the Grenadines, St. Helena, St. Lucia, Saipan (Northern Mariana Islands), Solomon (Islands), Samoa, American Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Republic of, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somaliland, Republic (Northern

Somalia), Somalia, Sudan, South Sudan, South Africa, Spain, Sri Lanka, St. Maarten, Sweden, Switzerland, Suriname, Swaziland, Syria

T: Tajikistan, Taiwan, Tanzania, Tchad, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos (Islands), Turkey, Tuvalu

U: Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan

V: Vanuatu, Venezuela, British Virgin Islands, Virgin Islands of the United States, Vietnam

Y: Yemen

Z: Zambia, Zim