Orders & Deliveries

Due to unforeseen circumstances, deliveries toIsraelare temporarily suspended.

A: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua-and-Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan

B: Bahamas, Bahrein, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermudas, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi

C: Caiman (Islands), Cambodia, Cameroun, Canada, Canary (Islands), Cape-Verde, Central Africa, Chile, Cyprus, Colombia, Comoros, Congo, Congo (Democratic Rep. of), Cook (Islands), Costa Rica, Croatia, Cuba, Curaçao, Czech Republic

For delivery in China, please order on the following link: wwwbuly1803.com/hk

D: Denmark, Djibouti, Dominican Rep., Dominica

E: Egypt, El Salvador, Ecuador, Eritrea, Estonia, Ethiopia

F: Falkland (Malvinas) Islands, Faroe (Islands), Fiji, Finland, France

G: Gabon, Gambia, Germany, Georgia, Ghana, Gibraltar, Greece, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, (Equatorial) Guinea, Guinea-Bissau, Guyana, (French) Guyana

H: Haiti, Honduras, Hungary

For delivery in Hong-Kong, please order on the following link: wwwbuly1803.com/hk

I: India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland, Iceland, Israel, Italy, Ivory Coast

J: Jamaica, Jersey, Jordan

For delivery in Japan, please order on the following link: www.buly1803.jp

K: Kazakhstan, Kenya, Kirghizstan, Kiribati, Kosovo, Kuwait

L: Laos (People’s Democratic Republic), Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg

M: Macao, macédoine, Ex-Republic of Yugoslavia, Madagascar, Madera, Malawi, Maldives, Mali, Malta, Morocco, Marshall (Islands), Martinique, Mauritius, Mauritania, Mayotte, Mexico, Micronesia (Carolina Islands) , Moldavia, Republic of , Monaco, Mongolia, Montserrat, Mozambique, Myanmar

N: Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Nevis, Nicaragua, Niger, Nigeria, Niue, Norway, New Caledonia, New Zealand

O: Oman

P: Pakistan, Palau, Panama, Papua-New-Guinea, Paraguay, Peru, Philippines, Poland, (French) Polynesia, Porto Rico, Portugal

Q: Qatar

R: Republic of Korea, Democratic People's Republic of Korea, Reunion, Romania, Russian Federation, Rwanda

S: St. Barthelemy, St. Eustatius, St. Kitts and Nevis, San Marino, St. Vincent and the Grenadines, St. Helena, St. Lucia, Saipan (Northern Mariana Islands), Solomon (Islands), Samoa, American Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Republic of, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somaliland, Republic (Northern

Somalia), Somalia, Sudan, South Sudan, South Africa, Spain, Sri Lanka, St. Maarten, Sweden, Switzerland, Suriname, Swaziland, Syria

T: Tajikistan, Taiwan, Tanzania, Tchad, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos (Islands), Turkey, Tuvalu

U: Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan

V: Vanuatu, Venezuela, British Virgin Islands, Virgin Islands of the United States, Vietnam

Y: Yemen

Z: Zambia, Zim

The following times do not take consideration of the time required for the preparation and personalisation of an order. This varies according to the number of orders that our preparation-officers have to process.

It is nevertheless possible to contact our customer service if you need to ensure a delivery date. The Officine is always delighted to fulfil your requests.

For delivery in Europe

- By DHL Express please allow 1 to 3 working days after preparation

For delivery to the rest of the world

- By DHL Express please allow 2 to 5 working days after preparation

For delivery in France

- By DHL Express please allow 1 working day after preparation

For delivery in Paris

- By courier: once your order is ready, we will contact you to gather information on your availability for delivery. Delivery takes place from Monday to Friday during the time slot (3h30) of your choice between 9am and 6pm. For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend.

- NB 1: The last courier order is made at 3 pm. to ensure same-day delivery before 6 pm.

- NB 2: Please note that during the holiday season, these times may change.

- For click and collect: in our Parisian Officine situated on the Right Bank located at 45 rue de Saintonge, in the 3rd arrondissement of Paris. We will contact you once the order is ready for collection. You can directly contact our sales team

Please note that for deliveries outside the European Economic Area you will be charged customs duties. In addition, depending on the country of delivery, restrictions by customs services may apply. These fees may be claimed from you before or upon delivery. Please note that customs duties applied are beyond our control.

The Government of the United States of America has recently revised its customs tariff regulations. As an international customer, please be advised that your order may be subject to import duties, taxes, and fees imposed by US Customs and Border Protection upon arrival. These charges typically range between 15% and 20% of the order value - excluding specific situations.

These additional costs are entirely beyond the control of our Institution, as they are determined solely by the American customs authorities. They are based on several factors, including the declared value of the item, its country of origin, and any applicable trade agreements.
Kindly note that the prices displayed on our website do not include any customs duties, import taxes, or brokerage fees.

The customer remains solely responsible for the payment of all applicable customs duties, taxes, and fees as required by US Customs. These charges are not collected by our institution, and are not included in the purchase price or shipping fees paid on our website.

You may be contacted directly by US Customs or by our shipping partner, DHL, in order to settle the necessary duties and taxes. This may occur either prior to delivery or upon arrival of your parcel on American territory.

Should you choose to decline payment of these charges, your parcel may be held by customs and subsequently returned to our Quartier Général. In such cases, kindly note the following:
Shipping fees will not be eligible for a refund
Personalised items cannot be refunded
Any subsequent shipping will be at the customer’s expense

Any remaining amount, excluding the aforementioned costs, will be refunded directly to your original method of payment. The transaction should appear on your bank account within three working days following processing by our customer service.

Should you have any further questions or require assistance, please do not hesitate to contact, our customer service, La Voix de l'Officine at contact@buly1803.com. We shall endeavour to provide helpful guidance.

If you wish to change the delivery method of your order, contact the Voice of the Officine by WhatsApp and by phone on +33 1 57 95 03 17 from 2pm to 6pm (UTC+1) or by e-mail at contact@buly1803.com

If your order has not yet been shipped by the warehouse, we may modify it. Otherwise, our customer service will strive to find the most suitable solution with you so that you can receive your order in good conditions.

If the recipient is absent during the delivery to his/her home, DHL will leave a delivery notice in the recipient's letterbox. The latter can then, by means of the reference number present on the delivery notice, schedule a second delivery online at the date and time of his/her choice or pick it up at a relay point or a DHL sorting centre.

An order placed before noon (weekdays) will be available for collection in the afternoon. An an order placed in the afternoon (during the week), will be available for collection the following day. Orders placed over the weekend, will be available for collection the following Tuesday. The Officine headquarter at 27-29 rue guénégaud is only open from monday to friday, excluding French public holidays.

Nota Bene: please note that during the holiday season these times may change. The pick up service for Click & Collect orders is unavailable during French public holidays.

For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend. Nota Bene: please note that during the holiday season these times may change.

- Ask your neighbours or caretaker, who may have picked it up.

- It is also possible the delivery status is updated slightly ahead of time, and the parcel arrives later during the day.

- Check whether the address provided when ordering is correct and complete.

However, if your parcel is not found, contact the Voice of the Officine by WhatsApp, by phone on +33 1 57 95 03 17 or by e-mail at contact@buly1803.com