The following times do not take consideration of the time required for the preparation and personalisation of an order. This varies according to the number of orders that our preparation-officers have to process.

It is nevertheless possible to contact our customer service if you need to ensure a delivery date. The Officine is always delighted to fulfil your requests.

For delivery in Europe

- By DHL Express please allow 1 to 3 working days after preparation

For delivery to the rest of the world

- By DHL Express please allow 2 to 5 working days after preparation

For delivery in France

- By DHL Express please allow 1 working day after preparation

For delivery in Paris

- By courier: once your order is ready, we will contact you to gather information on your availability for delivery. Delivery takes place from Monday to Friday during the time slot (3h30) of your choice between 9am and 6pm. For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend.

- NB 1: The last courier order is made at 3 pm. to ensure same-day delivery before 6 pm.

- NB 2: Please note that during the holiday season, these times may change.

- For click and collect: in our Parisian Officine situated on the Right Bank located at 45 rue de Saintonge, in the 3rd arrondissement of Paris. We will contact you once the order is ready for collection. You can directly contact our sales team

When your order is shipped, you will receive an email with a tracking number that enables you to view the delivery steps on the website of the chosen carrier.

For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend. Nota Bene: please note that during the holiday season these times may change.

Your order will be shipped by DHL:

- Europe: 1 to 3 days express delivery before 12pm or before 6pm (except weekends)
- International: 2 to 5 days express delivery before 12pm or before 6pm (except weekends)
- France (outside Paris): Next day except weekends

Paris:

• By courier: Once your order is ready, we will contact you to gather information on your availability. Delivery is made Monday to Friday during the time slot (3 hours) of your choice, before 6pm.

• Click and collect: Orders are available in our shop located at 27-29 rue guénégaud, 75006 Paris. We will contact you once the order is ready. You can collect it directly from our sales team.
  Due to exceptionally high demand at our ateliers, it may take up to 5 working days to prepare your order