If you would like more information about the impact of new US customs regulations on your order, please visit our FAQ page.

No matter how far your parcel travels, the items it contains are protected with great care. Our shipping officers ensure that flasks, tubes, porcelain and marble arrive in a faultless state, as polished and refined as when placed on the shelves of the Officine.

The Officine Universelle Buly envisages in-store collection and delivery by courier for the city of Paris as well as delivery in France and internationally with the carrier DHL.

DELIVERY TIMES - excluding preparation time
Local delivery - by courier: 1 working day
Delivery by DHL Express in Europe: 2 to 3 working days
Delivery by DHL Express outside Europe: 2 to 6 working days

Our team will edeavour to meet and exceed expectations and deadlines. However, Buly can not be held responsible for delays incumbent on: suspension of service of our carriers as well as customs procedures for shipments abroad.

Nota Bene: please note that our shipping costs do not include the customs fees sometimes required by some countries, which unfortunately we have no control over.

APPLICABLE FEES
Shipping fees vary depending on the total amount of the order and the delivery destination. Preparation and packaging fees are free of charge. We recommend that you group all your items into a single order. We cannot group two orders placed separately, and shipping fees apply to each of them.
Our team will do its best to meet the delivery times indicated. However, Buly cannot be held responsible for delays due to service suspensions by our carriers or customs procedures for international shipments.
Please note that our shipping costs do not include customs fees, which may be charged by certain countries and over which we unfortunately have no control.

RETURNS
We offer exchanges or refunds for all products returned within 14 days of purchase, in their original, unopened condition.

Please note, however, that personalized products (engraved and embossed) cannot be exchanged or refunded.

To exchange or return a product purchased online or in-store*, please contact us.
*Please note that you will be responsible for shipping costs.

ASSISTANCE
Inquiries? Questions?
We remain at your disposal for all demands.
To reach us, call +33 1 57 95 03 17 from Monday to Friday 10am to 6pm CET (UTC+2 ; except bank holidays) or send us an email to contact@buly1803.com