Our teams have taken care to develop a personalised and reliable tool for you: the Skin Concierge. Our “diagnosis” will recommend a prescription adapted to your skin.
All information is also provided on the product sheets available on our website, including skin issues and the type of skin concerned.
If you have any question related to this subject, do not hesitate to contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by e-mail at contact@buly1803.com
If you already have an account but access is denied, click on “Forgot Password” and follow the procedure. Please also make sure that the email address is correct and does not contain any mistakes.
If need be, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by e-mail at contact@buly1803.com
When your order is validated, you will receive a confirmation with your order reference by email.
When your order is shipped, you will receive an email with a tracking number that enables you to view the delivery steps on the website of the chosen carrier.
A message on the WhatsApp platform will be sent to you containing your tracking number. Do not hesitate to reply to this message if you have any questions.
We invite you first to check whether a direct debit has been made. It is possible that the payment was not successful and that your order was not validated. If you have been debited, we advise you to check your spam where our e-mail might be hiding. If you still cannot find the confirmation email, the email address you provided might contain an error: in this case, write to us at contact@buly1803.com so that we can check your order and send you the confirmation.
Your order will be shipped by DHL:
- Europe: 1 to 3 days express delivery before 12pm or before 6pm (except weekends)
- International: 2 to 5 days express delivery before 12pm or before 6pm (except weekends)
- France (outside Paris): Next day except weekends
- Paris:
• By courier: Once your order is ready, we will contact you to gather information on your availability. Delivery is made Monday to Friday during the time slot (3 hours) of your choice, before 6pm.
• Click and collect: Orders are available in our shop located at 27-29 rue guénégaud, 75006 Paris. We will contact you once the order is ready. You can collect it directly from our sales team.
Once your parcel has been shipped and taken care of by the carrier, you will receive an email and a WhatsApp message confirming shipment. You will find in this email your tracking number, which will allow you to track your package on the website of the carrier you have chosen.
If you wish to change the delivery method of your order, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by e-mail at contact@buly1803.com
If your order has not yet been shipped by the warehouse, we may modify it. Otherwise, our customer service will strive to find the most suitable solution with you so that you can receive your order in good conditions.
We can only cancel your order if it has not yet been prepared.
Contact the Voice of the Officine as soon as possible by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by e-mail at contact@buly1803.com so that we can take your request into consideration.
As you know, we only offer beauty products or accessories that we cannot take back for hygiene reasons.
We will only exchange a product if it is defective.
Do not hesitate to ask us any questions before your order. We will be delighted to assist you in finding the ideal comb for your husband, a plant oil suitable for your mother or the perfume that will delight your friend.
Our products are fragile and this is why we pack them with care.
However, if you ever receive a parcel in poor condition, refuse the delivery and notify the carrier.
If any of your products is faulty, please contact the Voice of the Officine, via WhatsApp on +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by email at contact@buly1803.com
If one of your products is faulty please contact the Voice of the Officine, via WhatsApp
on +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by email at contact@buly1803.com
- Ask your neighbours or caretaker, who may have picked it up.
- It is also possible the delivery status is updated slightly ahead of time, and the parcel arrives later during the day.
- Check whether the address provided when ordering is correct and complete.
However, if your parcel is not found, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by e-mail at contact@buly1803.com
If the address you provided is incomplete, if the carrier considers it lacks documentation or if the parcel has been damaged during transport, the parcel may be automatically returned to us.
In this case, we invite you to contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 57 95 03 17 or by e-mail at conntact@buly1803.com
We will send you an email to reset your password
An error occured adding item to your bag.
Your cart is currently empty
Upon request, your purchases are wrapped in a printed paper reproducing an old newspaper or slipped into an elegant, green-marbled gift pochette, as an homage to the creation and history of the Officine Universelle Buly.
The Exceptional origata gift wrapWHETHER FLORAL, STRIPED OR CHECKERED, AND ALWAYS HIGHLY CHROMATIC, THESE JAPANESE PAPERS ARE INSPIRED BY THE MOTIFS RESERVED FOR KIMONOS AND ARE FOLDED ACCORDING TO THE HIGHLY CODIFIED ART OF ORIGATA.
Monogram gift wrapChoose the size of your bag
DEPENDING ON MY ORDER ∙ 1,67 €
XS 10X10CM ∙ 1,67 €
S 20X20CM ∙ 1,67 €
Select the products to be gift wrapped
These products are already gift-wrapped
None of the product in the cart are compatible with this service
Select the products to be gift wrapped
These products are already gift-wrapped
None of the product in the cart are compatible with this service
Select the products to be gift wrapped
These products are already gift-wrapped
None of the product in the cart are compatible with this service
Every request will be respected as far as possible and the possibilities are great at Officine Universelle Buly.
Quantity :
Have your initials or those of the lucky recipient engraved in the heart of your Savon Superfin.
Have your initials or those of the lucky recipient of your gift engraved on the accessory
Have your initials or those of the lucky recipient of this gift engraved on the kit, the balm, the comb and on the toothbrush
Our bottles, candles and incenses are carefully packaged with handwritten calligraphy labels.
Our master calligrapher, armed with a quill and ancient ink pads, will create a wonderful bookplate on the title page.
We mail your calligraphic message directly to your recipient.
However, it seems that you are in Japan, would you like to switch to our Japanese website based in Tokyo?
Visit our Store