The Officine Universelle Buly provides gift cards of any value. Offer your family and friends a gift voucher that can be used for any purchase on our website. The choice may be vast but it is impossible to make a mistake here because the gift is yours and the choice is theirs. NB: please note that the gift card of the Officine Universelle Buly cannot be used in a store.

Yes, you have two options. A personalised gift package The initials of the lucky recipient are embossed on an elegantly textured gift paper. Gilded in an old-fashioned way, the initials are then underlined with a velvet ribbon. This service is available for the following products: Scented Candles, Alabasters, Eau Triple, Douzaines Parfumées as well as our collection of tubes and treatments for body and face. Cost of packaging: 10€ The iconic gift wrapping of the Officine At your request, your purchases are wrapped in printed-paper reproducing an old newspaper: the Journal de l'Empire, in memory of the establishment and history of the of the Officine Universelle Buly. Depending on the formats, certain products or accessories will slipped be in an elegant green-marbled gift pack. Embossed with the coat of arms of the Officine, your gifts are just waiting to be offered. Free service

The Officine Universelle Buly offers many personalisation services indeed including engraving, embossing and calligraphy. These services are further detailed on the following page: The Art of Giving

Calligraphy Our bottles and candles are carefully wrapped in a box whose label is handwritten by us, bearing the name of the recipient. → Scented Candles; Eau Triple; Huile Antique; Lait Virginal; Huile de Savon; Eau Superfine; Eau Rectifiée; Lait Nettoyant; Eau de la Belle Haleine Embossing
Have your initials in capital letters, or those of the lucky recipient of your gift engraved on the vegetable leather of the lip balm. NB: Only letters or the symbol ♡ are accepted and not numbers → Baume des Muses Engraving Have your first name, initials or a brief haïka, depending on your mood or your tone. → Acetate Combs; Acetate Toothbrushes Engraving on soap Have your initials in capital letters, or those of the lucky recipient of your gift engraved in the heart of your soap. You can choose the font or monogram. → Savons Superfins Embossed gift-wrapping New gift-wrapping papers with an elegant texture and delectable thickness are embossed with the golden initials of the lucky recipient of your gift. To complete the set, a velvet ribbon wraps and seals the gift. → Scented candles; Alabasters; Eau Triples; Douzaines Parfumées; Huile Antique; Lait Virginal; Huile de Savon; Eau Superfine; Eau Rectifiée; Lait Nettoyant; Eau de la Belle Haleine; Pommade Concrète; Double Pommade Concrète; Pommade Virginale; Crème Pogonotomienne; Opiats Dentaires; Savons Superfins

Our teams have taken care to develop a personalised and reliable tool for you: the Skin Concierge. Our “diagnosis” will recommend a prescription adapted to your skin. All information is also provided on the product sheets available on our website, including skin issues and the type of skin concerned. If you have any question related to this subject, do not hesitate to contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 44 54 20 83 or by e-mail at contact@buly1803.com

A list of samples will be proposed to you at the end of your order. Please note that samples of Plant Oils and Eaux Triples are not available yet. In order to help you discover of our perfumes, we provide you with olfactory charts

In accordance with European regulations, we do not carry out animal testing.

The composition of our cosmetic products is indicated in each of our product sheets in the “INGREDIENTS” section. For information, the following ingredients are excluded from our formulas: - Preservatives: Phenoxyethanol, Parabens, BHT (Butyl Hydroxy Toluene), Methylisothiazolinone (MIT), Triclosan. - Silicones: not readily biodegradable - Ethoxylated compounds: PEG (Polypropylene Glycol) - Sulphates: can be irritating to the skin - Alcohol in perfumes: dries the skin - Quaternary ammonium: The processes for obtaining them are polluting and can be toxic for the environment. - Nanomaterials

The Officine Universelle Buly provides care products based on the most innovative cosmetic techniques and the virtues of natural ingredients. We seek a simple and natural formula containing as few ingredients as possible. We comply with the legislation of the European Community recognised in the world for its seriousness. This legislation regulates manufacturing according to ISO 22716 (GMP - Good Manufacturing Practice) and European regulation 1223/2009 for the marketing of cosmetic products. European regulations ensure consumer safety. All the elements of the product (ingredients, packaging, formula) are validated by a toxicologist as well as the use of the product (frequency of use, target, etc.). Since 2004, European regulations prohibit all animal testing. When creating our formulas, we give priority to a very high level of naturalness by following the COSMOS standard and we also give priority to ingredients of natural origin. Conversely, we exclude the following ingredients from our formulas: - Preservatives: Phenoxyethanol, Parabens, BHT (Butyl Hydroxy Toluene), Methylisothiazolinone (MIT), Triclosan. - Silicones: not readily biodegradable - Ethoxylated compounds: PEG (Polypropylene Glycol) - Sulphates: can be irritating to the skin - Alcohol in perfumes: dries the skin - Quaternary ammonium: The processes for obtaining them are polluting and can be toxic for the environment. - Nanomaterials

Only plant oils products have an expiration date on the case and on the bottle. Other products do not have an expiry date because the shelf life is 3 years. We advise you to use them within 6/12 months after opening according to the product label. This is the PAO (Period After opening) that we indicate on our products.

We are committed to selecting our suppliers with impeccable know-how. This is why for cosmetics and candles the majority of our suppliers are located in France, the quality of which is well established, in Switzerland for combs and in Italy for toothbrushes.

We choose producers whose cultivation and production methods are non-industrial, environmentally responsible and who offer respectful working conditions for their employees. We also check the quality of the oil and the consistency of the product over time. Some are certified organic, while others, with identical harvesting conditions do not have certification.

In our creations, we comply with high quality and durability standards. In order to avoid the use of plastic, we prefer timeless glass bottles, marble pots or aluminium tubes. We mutualise the use of our perfume, face and body care boxes thanks to calligraphy and avoid the multiplication of packaging. Mutualisation limits the quantity of packaging to be produced and destroyed since it is personalised according to needs. Our eco-responsibility approach is very present in our offices. For instance, in our shipping department we give priority to maritime or rail transport. We strive for eco-responsibility on a daily basis in order to continuously improve our products.

It is important to bear in mind that all ingredients are likely to cause allergies, as each human is unique and develops sensitivities specific to him and his environment. This is also why we must list all the ingredients on each product. The ingredients are studied and evaluated, which is why ingredients with a greater irritant potential have been highlighted (26 allergens, preservatives for example). For people prone to allergies, it is always advisable to test the product on the elbow/knee for 48 hours.

Our care and conservation instructions are available on all our product sheets. If you have any doubt, do not hesitate to contact us.

The Officine has more than 900 references. It is possible that some products may be out of stock for a certain period sometimes due to their success, sometimes due to their seasonality. In order find out when our products are back in stock, simply contact us and we will send you an email or message as soon as they are available again.

If you already have an account but access is denied, click on “Forgot Password” and follow the procedure. Please also make sure that the email address is correct and does not contain any mistakes. If need be, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 44 54 20 83 or by e-mail at contact@buly1803.com

You can change your password by clicking on “Forgot Password” in the “My Account” section situated at the top right of our website.

Your order history is available in your customer account. If you wish to recover one or more of your invoices, you can send us a request by e-mail to contact@buly1803.com

Yes, you can save several delivery addresses in your customer account. First click on “View addresses” and then on “Add a new address”.

Beauty and curiosity go hand in hand. Once or twice a month you will receive a letter about the fabulous realm of the Officine Universelle Buly: curiosities, travel stories and inspiring rituals.

If you wish to delete your account, please contact our customer service by e-mail at contact@buly1803.com and all data concerning you will be deleted within 72 hours of your request.

It is available by clicking on the heart at the top right of our website if you are on a computer. On mobile phone this heart is at the end of our menu. It is also available in your customer account.

Lorsque votre commande est validée, vous recevez une confirmation avec votre référence de commande par e-mail. 

Lorsque votre commande est expédiée, vous recevez un mail avec un numéro de suivi qui vous permet de consulter les étapes de livraison sur le site du transporteur choisi. 

Un message sur la plateforme whatsapp vous sera envoyé, il contiendra votre numéro de suivi. N’hésitez pas à répondre à ce message si vous avez une quelconque question. 

Nous vous invitons dans un premier temps à vérifier si un prélèvement bancaire a été effectué. Il est possible que le paiement n'ait pas abouti et que votre commande n'ait pas été validée. Si vous avez bien été prélevé, nous vous conseillons de vérifier vos courriers indésirables, notre e-mail s'y cache peut-être. Si vous n'avez toujours pas reçu de confirmation, c'est peut-être que l’adresse e-mail renseignée contient une erreur : dans ce cas, écrivez-nous sur contact@buly1803.com afin que nous puissions vérifier votre commande et vous envoyer la confirmation.

Votre commande sera expédiée par DHL : 

Europe : 1 à 3 jours livraison express avant 12h ou avant 18h (sauf weekend)

International : 2 à 5 jours livraison express avant 12h ou avant 18h (sauf weekend)

France (Hors Paris) : Le lendemain sauf week-end

Paris : 

• Par coursier : Une fois votre commande prête, nous vous contactons afin de connaître vos disponibilités de réception. La livraison s’effectue du lundi au vendredi sur la plage horaire (3h) de votre choix, avant 18h. 

• Par retrait : Les commandes sont disponibles dans notre siège situé au 27-29 rue guénégaud, 75006 Paris. Nous vous contacterons une fois la commande prête. Vous pourrez la retirer directement auprès de notre équipe de vente 

Une fois votre colis expédié et pris en charge par le transporteur, vous recevez un email ainsi qu’un message whatsapp de confirmation d'expédition de notre part. Vous trouverez dans ce mail votre numéro de suivi, qui vous permettra de suivre votre colis sur le site du transporteur que vous avez choisi.

Si vous souhaitez modifier les modalités de livraison de votre commande, contactez la voix de l’Officine sur whatsapp au +33 6 48 00 69 89, téléphone au 01 44 54 20 83 ou via email à contact@buly1803.com

Si votre commande n'a pas encore été prise en charge par l'entrepôt, nous pourrons la modifier. Sinon, notre service client trouvera avec vous la solution la plus adaptée afin que vous puissiez recevoir votre commande dans de bonnes conditions.

Nous pourrons annuler votre commande uniquement si celle-ci n'a pas encore été préparée. 

Contactez la voix de l’Officine, dès que possible sur whatsapp au +33 6 48 00 69 89, email à contact@buly1803.com ou appelez nous au +33 1 44 54 20 83 pour que nous puissions prendre en compte votre demande.

Comme vous le savez, nous vous proposons uniquement des produits ou des accessoires de beauté que nous ne pourrons pas reprendre par souci d’hygiène.

Nous ne procéderons à un échange seulement si le produit est défectueux.

N’hésitez pas à nous poser en amont de votre commande toutes vos questions. Nous serons enchantés de vous aider à trouver le peigne idéal pour votre mari, une huile de plante adaptée à votre mère ou le parfum qui ravira votre amie.

Nos produits sont fragiles et c’est pourquoi nous les emballons avec soin. 

Si jamais vous recevez un colis en mauvais état, refusez la livraison et notifiez-le au transporteur. 

Si toutefois l’un de vos produits est endommagé, merci de contacter la voix de l’Officine, via whatsapp au +33 6 48 00 69 89, téléphone au 01 44 54 20 83 ou email à contact@buly1803.com

If one of your products is faulty please contact the Voice of the Officine, via WhatsApp on +33 6 48 00 69 89, by phone on +33 1 44 54 20 83 or by email at contact@buly1803.com

Our preparers are endowed with all talents but sometimes fate gets in the way and a product can be inadvertently forgotten. We are sincerely sorry for this and upon receipt of your message, we will send you the missing product immediately. We will also slip a pleasant surprise into your parcel together with our most sincere apologies.

There are several delivery options depending on your location. The Officine Universelle Buly is considering the possibility of providing a click and collect service and delivery by courier for the city of Paris as well as delivery in France and abroad by DHL.

The following times do not take consideration of the time required for the preparation and personalisation of an order. This varies according to the number of orders that our preparation-officers have to process. It is nevertheless possible to contact our customer service if you need to ensure a delivery date. The Officine is always delighted to fulfil your requests. For delivery in Europe - By DHL Express please allow 1 to 3 working days after preparation For delivery to the rest of the world - By DHL Express please allow 2 to 5 working days after preparation For delivery in France - By DHL Express please allow 1 working day after preparation For delivery in Paris - By courier: once your order is ready, we will contact you to gather information on your availability for delivery. Delivery takes place from Monday to Friday during the time slot (3h30) of your choice between 9am and 6pm. For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend. - NB 1: The last courier order is made at 3 pm. to ensure same-day delivery before 6 pm. - NB 2: Please note that during the holiday season, these times may change. - For click and collect: in our Parisian Officine situated on the Right Bank located at 45 rue de Saintonge, in the 3rd arrondissement of Paris. We will contact you once the order is ready for collection. You can directly contact our sales team

Please note that for deliveries outside the European Economic Area you will be charged customs duties. In addition, depending on the country of delivery, restrictions by customs services may apply. These fees may be claimed from you before or upon delivery. Please note that customs duties applied are beyond our control.

For an order placed before noon, delivery can be made in the afternoon. For an order placed in the afternoon, delivery will take place the following day. This service is only available during the week and is not available over the weekend. Nota Bene: please note that during the holiday season these times may change.

An order placed before noon (weekdays) will be available for collection in the afternoon. An an order placed in the afternoon (during the week), will be available for collection the following day. Orders placed over the weekend, will be available for collection the following Tuesday. The Officine headquarter at 27-29 rue guénégaud is only open from monday to friday. Nota Bene: please note that during the holiday season these times may change.

- Ask your neighbours or caretaker, who may have picked it up. - It is also possible the delivery status is updated slightly ahead of time, and the parcel arrives later during the day. - Check whether the address provided when ordering is correct and complete. However, if your parcel is not found, contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 44 54 20 83 or by e-mail at contact@buly1803.com

If the recipient is absent during the delivery to his/her home, DHL will leave a delivery notice in the recipient's letterbox. The latter can then, by means of the reference number present on the delivery notice, schedule a second delivery online at the date and time of his/her choice or pick it up at a relay point or a DHL sorting centre.

If the address you provided is incomplete, if the carrier considers it lacks documentation or if the parcel has been damaged during transport, the parcel may be automatically returned to us. In this case, we invite you to contact the Voice of the Officine by WhatsApp at +33 6 48 00 69 89, by phone on +33 1 44 54 20 83 or by e-mail at conntact@buly1803.com

A: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua-and-Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan B: Bahamas, Bahrein, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermudas, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi C: Caiman (Islands), Cambodia, Cameroun, Canada, Canary (Islands), Cape-Verde, Central Africa, Chile, Cyprus, Colombia, Comoros, Congo, Congo (Democratic Rep. of), Cook (Islands), Costa Rica, Croatia, Cuba, Curaçao, Czech Republic For delivery in China, please order on the following link: wwwbuly1803.com/hk D: Denmark, Djibouti, Dominican Rep., Dominica E: Egypt, El Salvador, Ecuador, Eritrea, Estonia, Ethiopia F: Falkland (Malvinas) Islands, Faroe (Islands), Fiji, Finland, France G: Gabon, Gambia, Germany, Georgia, Ghana, Gibraltar, Greece, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, (Equatorial) Guinea, Guinea-Bissau, Guyana, (French) Guyana H: Haiti, Honduras, Hungary For delivery in Hong-Kong, please order on the following link: wwwbuly1803.com/hk I: India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland, Iceland, Israel, Italy, Ivory Coast J: Jamaica, Jersey, Jordan For delivery in Japan, please order on the following link: www.buly1803.jp K: Kazakhstan, Kenya, Kirghizstan, Kiribati, Kosovo, Kuwait L: Laos (People’s Democratic Republic), Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg M: Macao, macédoine, Ex-Republic of Yugoslavia, Madagascar, Madera, Malaysia, Malawi, Maldives, Mali, Malta, Morocco, Marshall (Islands), Martinique, Mauritius, Mauritania, Mayotte, Mexico, Micronesia (Carolina Islands) , Moldavia, Republic of , Monaco, Mongolia, Montserrat, Mozambique, Myanmar N: Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Nevis, Nicaragua, Niger, Nigeria, Niue, Norway, New Caledonia, New Zealand O: Oman P: Pakistan, Palau, Panama, Papua-New-Guinea, Paraguay, Peru, Philippines, Poland, (French) Polynesia, Porto Rico, Portugal Q: Qatar R: Republic of Korea, Democratic People's Republic of Korea, Reunion, Romania, Russian Federation, Rwanda S: St. Barthelemy, St. Eustatius, St. Kitts and Nevis, San Marino, St. Vincent and the Grenadines, St. Helena, St. Lucia, Saipan (Northern Mariana Islands), Solomon (Islands), Samoa, American Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Republic of, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somaliland, Republic (Northern Somalia), Somalia, Sudan, South Sudan, South Africa, Spain, Sri Lanka, St. Maarten, Sweden, Switzerland, Suriname, Swaziland, Syria T: Tajikistan, Taiwan, Tanzania, Tchad, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos (Islands), Turkey, Tuvalu U: Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan V: Vanuatu, Venezuela, British Virgin Islands, Virgin Islands of the United States, Vietnam Y: Yemen Z: Zambia, Zimbabwe